ROADSIDE ASSISTANCE

• Terms and conditions of this service are subject to change without prior notice.
• Services and promotions are not valid in conjunction with other promotions, discounts, vouchers, or service credits (no stacked discounts).
• All packages and services are provided on a first-come, first-served basis, subject to availability.
• Images and product representations are for illustrative purposes only and may differ from actual offerings.
• The Company is not responsible for any delays caused by circumstances beyond our control, such as weather conditions or supply chain disruptions.
• All customer data will be handled in accordance with Volkswagen’s privacy policy and applicable data protection laws.
• Allianz Motor Protect (Cupra scheme) is underwritten by Allianz Insurance Singapore Pte. ltd
• Parts and labor fees apply if parts replacement or repair is required. Free one time complimentary jump-start service of vehicle battery. All subsequent jump-start services related to the same battery are subjected to an attendance fee of $144.45 (inclusive of GST).
• Free dispatch of roadside assistance technician, 24 hours a day only covers Singapore, not applicable to extended service in Malaysia**. Towing service available island wide in Singapore (except Jurong island) and in peninsular Malaysia**.  Extra cost will be incurred to customers in the event of towing from a remote location.
• Adverse weather conditions  - On occasions when adverse weather such as floods, heavy thunder, and lightning challenge external resources, some operations may become physically impossible until the weather improves. During such situations, our main priority is to ensure that you and your passengers are taken to a safe place. The recovery of your Cupra may not be possible until weather conditions permit it.
• Rights   - In the case of a false statement, we shall have the right to refuse any or all benefits. In the unlikely event of a dispute arising, for which a satisfactory solution cannot be found, we reserve the right to appoint an independent third party to act as an arbitrator to resolve the matter.
• Force majeure  - We shall not be liable for failure to provide services under the terms of services set out in this page if such failure is caused or contributed by acts of nature, acts of a public enemy, acts of government authority or any political sub- division or any department or regulatory agency thereof or entity created thereby, acts of terrorism, orders of any court or arbitrary body, acts of any person engaged in subversive activity or sabotage, strikes, embargoes, delays due to any of the above causes or events beyond our reasonable control.
• Removal of belongings prior to recovery   - Please ensure that you remove all belongings from your CUPRA prior to recovery. We will not be responsible for any loss or damage to personal belongings left in the vehicle. **Only applicable to Roadside Assistance purchased from 1st January 2022.

The 24-hour roadside assistance service is purely intended to cover emergency situations. As a result, this service will not cover certain problems that you may encounter while driving your CUPRA unless there is a real and discernible threat to your personal safety and the safety of others. This list includes (but is not limited to) the following items:

Whilst the services rendered under the 24-hour roadside assistance service are intended at no cost to you, we wish to clarify that the team will not be responsible for:

• Loss or damage to any property carried in or on your CUPRA.
• Any expenses incurred without prior authorisation of the 24-hour roadside assistance service.
• Cost of replacement parts.
• Cost of repairs made to your CUPRA.
• Any costs resulting from participation in motor racing, rallies, speed or duration tests.
• Any costs resulting from your CUPRA being kept in a not-roadworthy condition or not being serviced in accordance with the manufacturer's recommendations.
• Any costs as a result of damage and/or claims caused while the driver operating the CUPRA under influence of alcohol, solvent abuse, drugs, or other illegal substances.
• Any costs resulting from participation in a criminal act or offence.
• Any consequential losses arising directly or indirectly from the immobilisation.

If, as a result of a road traffic accident or other incidents, specialist equipment is required during the course of recovering your CUPRA, the cost of this specialist equipment will be your responsibility. We recommend that you seek reimbursement of such costs under the terms of your motor insurance policy.

In the event that the authorities or other authorised organizations recover your CUPRA, it will be your responsibility to pay any resulting release fees before we can remove your vehicle to a CUPRA service centre.