24-HOUR ROADSIDE ASSISTANCE
2-Year Roadside Assistance Service
Experience top service around the clock for your CUPRA no matter the emergency. Give us a call on our 24-hour hotline at +65 6333 8800 for assistance on queries you may have regarding your vehicle and even for an arrangement of a tow service*. Our 2-Year Roadside Assistance Team is always on hand to help you back on the road and on your way to your destination.
Assured safety with every drive in your CUPRA with our 2-year Roadside Assistance Service Package at $150 nett (U.P. $196).
It doesn't matter if your warranty period is over, we'll continue caring for you and your CUPRA.
FREE DISPATCH OF ROADSIDE ASSITANCE TEAM
24-Hours A Day
Our roadside assistance team is available 24/7 to assist you in any situation of an electrical or mechanical breakdown, an accident, or a pilot error (lack of fuel or locked keys) and will arrange to have you on your way to your destination!
FREE TOWING TO OUR CUPRA SERVICE CENTER
Anywhere in Singapore and Malaysia*
Experience our free and efficient tow service to our Singapore CUPRA Service
Centre in the situation of an accident or breakdown of your vehicle wherever you
are in Singapore and peninsular Malaysia*.
*Towing service available island wide in Singapore
(except Jurong island) and the whole of peninsular Malaysia.
Terms and conditions apply.
ROADSIDE ASSISTANCE SERVICES
When your CUPRA is immobilized in Singapore following an electrical or mechanical breakdown, an accident, a pilot error (e.g. lack of fuel, locked keys) or travel abroad, the 24-hour Roadside Assistance service team can help you with the following services:
Assistance and recovery
If your vehicle is immobilised in Singapore and cannot be fixed immediately, CUPRA Centre Singapore will organise and pay for the towing of the vehicle to the designated CUPRA service centre at Alexandra. For security reasons, towing service will not be provided to an unattended vehicle.
If the vehicle was immobilised in Singapore and has been towed to CUPRA Service Centre, a taxi will be arranged for the CUPRA driver to continue his journey up to his destination within Singapore.
At the CUPRA driver's request, a telephone call will be made to an individual (family or friend) of the Cupra driver's choice.
Battery jump start
Our CUPRA-qualified technician will be dispatched to provide a jump start. If your vehicle cannot be driven safely, towing services will be provided.
CUPRA Roadside Assistance
CALL OUR 24-HOUR ROADSIDE ASSISTANCE HOTLINE
Be it an emergency recovery, a query about a flat battery, or simply checking how much tyre pressure is needed, the CUPRA 24-hour Roadside Assistance team is here to help!
Terms and Conditions:
Parts and labor fees apply if parts replacement or
repair is required.
Free one time complimentary jump-start service of
vehicle battery. All subsequent jump-start services related to the same battery are
subjected to an attendance fee of $144.45 (inclusive of GST).
Free dispatch of roadside assistance technician, 24
hours a day only covers Singapore, not applicable to extended service in
Towing service available island wide in Singapore
(except Jurong island) and in peninsular Malaysia**.
Extra cost will be incurred to customers in the event
of towing from a remote location.
conditions - On occasions when adverse weather such as floods,
heavy thunder, and lightning challenge external resources, some operations may
become physically impossible until the weather improves. During such situations,
our main priority is to ensure that you and your passengers are taken to a safe
place. The recovery of your Cupra may not be possible until weather conditions
Rights - In the
case of a false statement, we shall have the right to refuse any or all benefits.
In the unlikely event of a dispute arising, for which a satisfactory solution
cannot be found, we reserve the right to appoint an independent third party to act
as an arbitrator to resolve the matter.
Force majeure - We shall
not be liable for failure to provide services under the terms of services set out
in this page if such failure is caused or contributed by acts of nature, acts of a
public enemy, acts of government authority or any political sub- division or any
department or regulatory agency thereof or entity created thereby, acts of
terrorism, orders of any court or arbitrary body, acts of any person engaged in
subversive activity or sabotage, strikes, embargoes, delays due to any of the above
causes or events beyond our reasonable control.
Removal of belongings prior to
recovery - Please ensure that you remove all belongings
from your CUPRA prior to recovery. We will not be responsible for any loss or
damage to personal belongings left in the vehicle.
**Only applicable to Roadside Assistance purchased
from 1st January 2022.
Exceptions to the 24-hour roadside assistance service.
The 24-hour roadside assistance service is purely intended to cover emergency situations. As a result, this service will not cover certain problems that you may encounter while driving your CUPRA unless there is a real and discernible threat to your personal safety and the safety of others. This list includes (but is not limited to) the following items:
Whilst the services rendered under the 24-hour roadside assistance service are intended at no cost to you, we wish to clarify that the team will not be responsible for:
Loss or damage to any property carried in or on your CUPRA.
Any expenses incurred without prior authorisation of the 24-hour roadside assistance service.
Cost of replacement parts.
Cost of repairs made to your CUPRA.
Any costs resulting from participation in motor racing, rallies, speed or duration tests.
Any costs resulting from your CUPRA being kept in a not-roadworthy condition or not being serviced in accordance with the manufacturer's recommendations.
Any costs as a result of damage and/or claims caused while the driver operating the CUPRA under influence of alcohol, solvent abuse, drugs, or other illegal substances.
Any costs resulting from participation in a criminal act or offence.
Any consequential losses arising directly or indirectly from the immobilisation.
If, as a result of a road traffic accident or other incidents, specialist equipment is required during the course of recovering your CUPRA, the cost of this specialist equipment will be your responsibility. We recommend that you seek reimbursement of such costs under the terms of your motor insurance policy.
In the event that the authorities or other authorised organizations recover your CUPRA, it will be your responsibility to pay any resulting release fees before we can remove your vehicle to a CUPRA service centre.