24/7 ROADSIDE ASSISTANCE

What is the 24-hour roadside assistance service?

It is a 24-hour, 365 days a year emergency breakdown assistance service unique to owners of eligible CUPRA cars. This assistance will be provided for the period of the new car warranty. The service is manned by a team of experienced multilingual staff who will provide assistance in the event that your CUPRA becomes immobilised.

My CUPRA has broken down, what shall I do next?

Please call the emergency number given on the decal. Remember to give your exact location, the vehicle registration number or VIN number, contact details, a description of the problem and your home address, so that the staff can coordinate assistance efficiently for you.

Do I have to pay for replacement parts?

Yes, replacement parts and any workshop labour costs are your responsibility, unless they are covered under the manufacturer's warranty. Terms and conditions apply.

How long will I have to wait before the team comes to my aid?

We understand the frustration and anxiety experienced in the event of a breakdown, and our aim is to ensure that any inconvenience is kept to a minimum. Therefore, when you call, our fully-trained staff will immediately arrange for the nearest and most appropriate service provider to assist you. The waiting time will depend on the availability of the assistance provider, your breakdown location, weather conditions and traffic. During the course of your wait, we will maintain contact with you and provide updates on the estimated time of arrival of the service provider.

Do I have to be with my CUPRA to receive service arranged by the 24-hour roadside assistance team?

Yes, you must be present at the breakdown location in order for assistance services to be rendered to your CUPRA. In the event of a recovery, you are required to sign a towing receipt before your CUPRA can be recovered at CUPRA Service Centre. Please ensure that you remove all belongings from your CUPRA prior to recovery. We are not responsible for any loss or damage to personal belongings left in the vehicle.

Can I request for my CUPRA to be recovered to a workshop of my choice?

We will recover your CUPRA from the accident or breakdown location to CUPRA Service Centre. We will not recover your vehicle to other workshops.

Can I make my own arrangements for roadside assistance and obtain reimbursement from the 24-hour roadside assistance service?

In order to obtain the highest level of service, all arrangements must be made by us. We have an appointed network of service providers to provide the services as described in this policy.

Who should I contact for road traffic accident insurance claims?

You should contact your insurance company and confirm the insurance claims procedures with them.

Do I call the 24-hour roadside assistance hotline if I want to make an appointment with a CUPRA Service Centre?

This service is designed to provide mobile emergency assistance. To make an appointment with CUPRA Service Centre, please call +65 6305 5855

Do I call the 24-hour roadside assistance team if my boot cannot close?

Yes. We will arrange assistance for you since this situation can be a potential hazard if you attempt to drive your CUPRA.

My air-conditioning is not working. Will the 24-hour roadside assistance service recover my CUPRA to the service centre?

As this condition does not immobilise your CUPRA, you will need to drive your CUPRA to CUPRA Service Centre.

The information, images, and content shown on this website are used for illustrative purposes only and are not intended to form a part of any contract, offer, or warranty. To get the exact confirmation of features, parts, colours and equipment, please get in touch with us.

• Terms and conditions of this service are subject to change without prior notice.
• Services and promotions are not valid in conjunction with other promotions, discounts, vouchers, or service credits (no stacked discounts).
• All packages and services are provided on a first-come, first-served basis, subject to availability.
• Images and product representations are for illustrative purposes only and may differ from actual offerings.
• The Company is not responsible for any delays caused by circumstances beyond our control, such as weather conditions or supply chain disruptions.
• All customer data will be handled in accordance with CUPRA’s privacy policy and applicable data protection laws.
• Parts and labor fees apply if parts replacement or repair is required. Free one time complimentary jump-start service of vehicle battery. All subsequent jump-start services related to the same battery are subjected to an attendance fee of $144.45 (inclusive of GST).
• Free dispatch of roadside assistance technician, 24 hours a day only covers Singapore, not applicable to extended service in Malaysia**. Towing service available island wide in Singapore (except Jurong island) and in peninsular Malaysia**.  Extra cost will be incurred to customers in the event of towing from a remote location.
• Adverse weather conditions  - On occasions when adverse weather such as floods, heavy thunder, and lightning challenge external resources, some operations may become physically impossible until the weather improves. During such situations, our main priority is to ensure that you and your passengers are taken to a safe place. The recovery of your Cupra may not be possible until weather conditions permit it.
• Rights   - In the case of a false statement, we shall have the right to refuse any or all benefits. In the unlikely event of a dispute arising, for which a satisfactory solution cannot be found, we reserve the right to appoint an independent third party to act as an arbitrator to resolve the matter.
• Force majeure  - We shall not be liable for failure to provide services under the terms of services set out in this page if such failure is caused or contributed by acts of nature, acts of a public enemy, acts of government authority or any political sub- division or any department or regulatory agency thereof or entity created thereby, acts of terrorism, orders of any court or arbitrary body, acts of any person engaged in subversive activity or sabotage, strikes, embargoes, delays due to any of the above causes or events beyond our reasonable control.
• Removal of belongings prior to recovery   - Please ensure that you remove all belongings from your CUPRA prior to recovery. We will not be responsible for any loss or damage to personal belongings left in the vehicle. **Only applicable to Roadside Assistance purchased from 1st January 2022.

The 24-hour roadside assistance service is purely intended to cover emergency situations. As a result, this service will not cover certain problems that you may encounter while driving your CUPRA unless there is a real and discernible threat to your personal safety and the safety of others. This list includes (but is not limited to) the following items:

Whilst the services rendered under the 24-hour roadside assistance service are intended at no cost to you, we wish to clarify that the team will not be responsible for:

• Loss or damage to any property carried in or on your CUPRA.
• Any expenses incurred without prior authorisation of the 24-hour roadside assistance service.
• Cost of replacement parts.
• Cost of repairs made to your CUPRA.
• Any costs resulting from participation in motor racing, rallies, speed or duration tests.
• Any costs resulting from your CUPRA being kept in a not-roadworthy condition or not being serviced in accordance with the manufacturer's recommendations.
• Any costs as a result of damage and/or claims caused while the driver operating the CUPRA under influence of alcohol, solvent abuse, drugs, or other illegal substances.
• Any costs resulting from participation in a criminal act or offence.
• Any consequential losses arising directly or indirectly from the immobilisation.

If, as a result of a road traffic accident or other incidents, specialist equipment is required during the course of recovering your CUPRA, the cost of this specialist equipment will be your responsibility. We recommend that you seek reimbursement of such costs under the terms of your motor insurance policy.

In the event that the authorities or other authorised organizations recover your CUPRA, it will be your responsibility to pay any resulting release fees before we can remove your vehicle to a CUPRA service centre.